Grievance Policy

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, Jewel Manas has established a formal Grievance Redressal Mechanism to address customer and vendor concerns promptly and transparently.

We are dedicated to resolving all complaints regarding order fulfillment, diamond authenticity, payment settlements, or service quality with complete fairness.

Name: Grievance Officer, Jewel Manas Compliance Team

Company: SLRS GLOBAL PRIVATE LIMITED

Office Address: 628/9B Sakat Nagar, Bhopal, Madhya Pradesh, PIN Code - 462024

Email: grievance@jewelmanas.com | info@jewelmanas.com

Phone: +91 755 000 0000 (Mon–Fri, 10:00 AM – 6:00 PM IST)

CIN No: U32119MP2026PTC081518

To file a formal grievance, please email grievance@jewelmanas.com with:

1. Your full registered name, mobile number, and email address.

2. Relevant Order ID, Product SKU, or Vendor/Retailer Account ID.

3. A clear description of the issue, along with supporting documents (invoices, photos of certificates, courier slips).

4. We will acknowledge receipt of your complaint within 48 hours and assign a unique Ticket Reference Number.

• Acknowledgment: Within 48 hours of email receipt.

• Investigation: Internal review with gemology lab, vendors, or logistics partners within 7 business days.

• Final Resolution: All grievances are resolved within a maximum of 30 days from the date of formal receipt.

• If you are not satisfied with the resolution, you have the right to escalate the matter to relevant consumer forums or regulatory authorities.