Refund Policy
14-Day Return & Refund Guarantee
We want you to be completely delighted with your Jewel Manas purchase. If for any reason you are not satisfied, you may return any standard item within 14 days of delivery for a full refund.
Returned items must be in their original, unworn condition with all authenticity certificates (GIA, IGI, SGL), original packaging, and tamper-evident security tags attached.
Jewel Manas provides free, insured return pick-up from your doorstep. We coordinate with specialist bullion couriers at zero cost to you.
Non-Refundable Items
• Custom-made or bespoke jewellery orders manufactured to customer-specified measurements, engravings, or non-standard diamond configurations.
• Items showing signs of wear, physical damage, scratches, resizing, or alteration by a third party.
• Items returned without the original GIA/IGI/SGL diamond certificate or BIS hallmarked tags.
How to Initiate a Return
1. Email info@jewelmanas.com with your Order ID, reason for return, and clear photos of the product.
2. Our customer service team will verify eligibility and generate an insured return shipping label within 24 hours.
3. Pack the item securely in its original box along with all certificates and invoice.
4. Our authorized secure courier will collect the package from your address with OTP verification.
5. Upon arrival at our verification facility, our gemologists inspect the item within 48 hours.
Refund Credit Schedule
Once the returned jewelry passes gemological inspection, the full invoice amount is released:
• Credit / Debit Cards: 5–7 business days to reflect on your card statement.
• Net Banking / UPI: 24–48 hours to credit to your original bank account.
• Cashfree automated refund reference numbers will be sent via email and SMS.
Have More Questions?
Our compliance and customer support team is here to help with any concerns.